“The virtual mediation was effortless and worked great. There is no reason to delay mediations when we have this technology. The video functions and private chat work really well. No issues with audio or video. Would not hesitate to schedule again.”

“I would recommend virtual arbitration to anyone considering it during this time that our avenues to resolve cases has largely been shut down by the virus. Everything went off without a hitch, and I felt and my clients felt their case was able to be fairly presented. It was all done very professionally, and we were able to quickly resolve issues like exhibits by simply scanning and emailing the specific exhibits we wanted to discuss. Thanks to Judge Glass and the defense attorney for agreeing to go forward.”

“This was my first mediation in which ALL parties were participating online. I had no technical difficulties. For the best picture and audio quality I recommend downloading the BlueJeans app. I utilized my iPad Pro for the videoconference part and I could take notes, look at docs, etc. with my laptop. There was no interruption or slowness from a technical aspect. Please feel free to share my comments.”

“We had absolutely no issues with the virtual mediation. Judge Glass was as personable and insightful in a computer screen. We walked our laptop in and out of the room when we needed to discuss items with her privately. Our clients enjoyed her just the same—with the added benefit of being in a space they are already comfortable with our office. We will definitely schedule with ARM again and appreciate you offering your services through the COVID crisis.”

“I thought the virtual mediation worked great. Justice Saitta handled it really well. It would be nice if there was a method for letting us know she’s ready to come back to the video (sort of a virtual “knock at the door”) as well as a method for letting her know we’re ready. We used texting, but it would be simpler if there were an online system for it. Those are minor issues that could make it smoother, but they didn’t cause significant problems.”

“The mediation worked well. I would do it again. I just miss the tasty lunches and Mountain Dew.”

“Having the ability to mediate via remote means during this crisis is invaluable. Our clients need to know that if their case is ready for resolution, that we have a space for that to occur in. The remote means mediation gave us an efficient resolution, and more important, peace of mind for our clients. I’ll add that my clients did not see a fight and that the dance was short cut. I explained to them that because it was via remote means, some things would be different. The dance was different, but the result was the same had it been drawn out all morning or not.”

“I thought the process worked well and should be considered in the future, even when social distancing is no longer necessary.”

“We both thought the mediation went very well. We were a little apprehensive about whether our first “virtual” mediation would be effective and whether the technology would create any problems. We were pleased that the process was still effective – so much so that the case settled – and there were no issues with the technology. Judge Glass did an excellent job. We would do it again.”

“My mediation with Paul Haire was excellent. Mr. Haire worked hard to help us get to common ground and ultimately settle the case. I know he was pushing the other side to the middle ground while he was also pushing us. We gave ground and saw that the other side did too. Mr. Haire encouraged us to take strategic steps that would give us the best chance for a settlement throughout our session. I very much appreciate his hard work and thoughtful assistance.”

“The process was pretty seamless for me. It went as well as one could’ve hoped, though as Judge Saitta said (and I agree) it is less than ideal to not be able to be able to see people face-to-face. In any event, it worked out and Judge Saitta was great.”

“I have told several co-workers my experience with virtual mediation exceeded all of my expectations. I do not have any suggestions as I do not believe the inability to appear in person hindered the mediation. I would suggest in the future, the mediation include video appearance by at least one of the plaintiff clients.”